GM Modular Pvt Ltd designs and manufactures innovative home automation and electrical solutions, including smart switches, security systems, and connected devices that enhance convenience, safety, and modern living.
The Design Challenge
How might we simplify the G-Secure authentication experience (a smart home entry system by GM Modular that uses biometric and password-based access via a connected mobile app) to reduce user frustration, build trust, aand improve reliability between the app and device?
Manager
Aakash Maurya
My role
Product Design Intern
Timeline
May - Aug 2022 (12 weeks)
Tools
Figma/ Figjam
Adobe XD
Miro
Google Suite
Skills
Design Research, User Flow Diagramming, Wireframing, Prototyping, User Interface Design, Usability Testing
About the Service
Problem
GM Modular's G-Secure system was losing user trust due to a frustrating multi-step entry process, high support ticket volume around password resets, and unreliable app-to-device connectivity—resulting in a 20% drop in customer retention.
Goal
Redesign the G-Secure user experience to streamline entry, reduce authentication friction, and create a more reliable app-device ecosystem that restores user confidence and increases retention.
OVERVIEW
RESEARCH + VALIDATION
G-Secure security system integrated with AI technology experienced a 20% user drop-off within 90 days of launch, originally thought to be caused by a complex entry flow and inconsistent app performance.
User interviews conducted by my team and support data revealed concerning pain points.
We interviewed 70+ users across corporate and residential settings to uncover key needs and pain points with G-Secure.
PAIN POINTS
G-SECURE AA C 401
GM KONNECT APP
CORE PILLARS OF THE PRODUCT
Based on qualitative research insights, our team uncovered three key pillars that consistently shaped user expectations—these now guide our product design and ongoing iterations.
SOLUTION : G-secure Device
Before
Before
Before
After
After
After
Task 1: Fingerprint Unlock
Hypothesis :
Strategy :
Design Solution:
Task 2: Keypad Unlock
Hypothesis :
Strategy :
Design Solution:
Task 3: Face Unlock
Hypothesis :
Strategy:
Design Solution:
SOLUTION : GM Konnect App
Goal
We set goals for users and the product respectively to solve user problems while aligning with business needs..
USABILITY TESTING
Along with the research team, I tested the new design changes—streamlined entry flow, biometric login, and improved iconography for sync indicators—with a group of target users across residential and corporate settings.
Users responded positively to the updated experience, noting it felt significantly faster and more intuitive—with task completion time reduced by nearly half during testing sessions. Corporate users appreciated the reduced login steps, which minimized entry delays during peak hours, while residential users reported increased confidence in the system’s reliability.
The visual feedback for sync status helped eliminate confusion, and most users completed the flow without additional guidance—validating the clarity and effectiveness of our design decisions.
FINAL DESIGN
Design change + impact
Throughout the design process, I explored multiple alternatives for the authentication flow, entry steps, and device-sync indicators. Each component went through several iterations based on user feedback to ensure the experience was intuitive, efficient, and built user trust at every touchpoint.
Design change + impact
Design change + impact
TAKEAWAYS
Listening to Users & Learning from Their Behavior
Before and after redesigning key features of G-Secure, we prioritized user interviews, usability testing, and support data analysis. Listening closely to both residential and corporate users helped us uncover real-world friction points—like lengthy entry flows, unreliable sync, and authentication frustrations. Every round of feedback shaped our design direction and validated whether our changes were actually solving the right problems. Rapid iteration based on user input became a core part of the process.
Collaboration Across Teams
Design decisions were made hand-in-hand with developers and the project manager. We aligned early on technical constraints, timelines, and user needs—ensuring that our ideas were feasible, scalable, and met real user expectations. Continuous communication helped streamline the handoff and build a shared understanding of what a "great experience" looked like for G-Secure users.
Personal Growth as a Designer
Owning the entire design process—from user research to prototyping and testing—taught me to think beyond aesthetics. I learned to balance user needs with business goals, make data-informed decisions, and collaborate closely with cross-functional teams. This project pushed me to grow not just as a designer, but as a problem solver and product thinker.
